*** These policies apply to products purchased through our online store only! ***
Payment and Processing
Our primary shipping carrier is the USPS (United States Post Office). To ensure your package arrives safely and in a timely manner, Jarrett Bay offers several shipping options for you to choose from. Orders requested to ship Expedited or Express shipping will have an additional surcharge fee depending on the total weight and destination of your order. Jarrett Bay also offers in-store pick up at the Jarrett Bay Boathouse in Beaufort, NC or Jarrett Bay Off Shore in Raleigh, NC at no additional fee, just specify which location you will pick up your order.
Standard shipping rates are determined by your postal zip code and the total weight of your order. Delivery options are presented at check out. We will automatically default to the least expensive method of shipping available, but you will have the option of upgrading your shipping method during checkout.
There is no extra shipping fee to Alaska, Hawaii or Puerto Rico with the Standard USPS service.
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time. Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. Shipping time is from when the item leaves the warehouse to when it arrives at your door. During checkout, we will show you the date range during which you can expect delivery of each item in your cart. We determine the starting date of this date range by adding the minimum processing time to the minimum shipping time and the end date by adding the maximum processing time to the maximum shipping time. In your shopping cart, we show an estimated shipping cost, based on our lowest-price shipping method and assuming all items in your cart are going to a single address within the contiguous United States.
Gift Wrapping
Jarrett Bay offers gift wrapping for an additional fee of $5.95. You will have the option to have your items uniquely gift wrapped during checkout.
Exchanges and Returns
If you are dissatisfied with your order for any reason, you can return your items for a prompt exchange or a full refund; however, the original shipping and handling charges are not refundable. Items can be exchanged within thirty days of the purchase date. Returns more than thirty days, not exceeding ninety days, after the purchase date will be in the form of a credit redeemable on your next purchase. If you have an exchange for the same dollar amount as the original purchase an additional shipping charge will be incurred for your new order to be returned to you.
*** These policies apply to products purchased through our online store only! ***